FROM DIAGNOSIS TO TREATMENT: HOW COMUNICATION TRANS-FORM PATIENT CARE

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Andreea Mihaela Kiș, Mihaela Cristina Negru, Andreea Sălcudean, Diana Marian, Anca Lucoiu, Maria Dorina Pașca, Ramona Amina Popovici, Iustin Olariu

ABSTRACT

Aim of the study In the doctor-patient relationship there are various sources of communication media, internet but it is important to learn certain techniques in dealing with certain types of behaviours related to communication that strengthen the relationship between a patient and the medical provider. In communication between doctors and patients, it is essential to implement specific behavioural techniques that ensure accurate sharing and understanding of information. For a therapeutic protocol to succeed, communication must occur through various methods: verbally via clear and direct communication, nonverbal cues and expressiveness, empathy and warmth, active listening, and other essential skills like politeness, all coupled with feedback Materials and methods The research undertaken aimed to evaluate the communication between the doctor-patient within medical team communication in order to improve cooperation and communication between health providers and patients and to identify barriers and factors that facilitate communication within the healthcare team. Results: 37% felt that they only sometimes feel to be open in discussing their pathology and 5.8% didn’t feel comfortable at all. The perception on the active listening of the medical staff to the patient is that they are rarely/ never (1%), always (64.1%), sometimes (34.9%) listened to. The majority of patients indicated that they felt heard and valued during their prenatal visits. Patients valued those physicians conveyed medical information in a straightforward and comprehensible manner. Some patients indicated they require additional time in appointments to address their concerns and pose questions. Conclusions: Patient-centred communication exemplifies verbal communication. This motivates patients and their families to make healthcare choices. This is achieved by encouraging patient-focused care and engaging patients in the treatment process. Patients’ contentment with doctors was linked to their nonverbal actions concerning extended patient results.

DOI : 10.62610/RJOR.2025.1.17.80